Support ForumCategory: GeneralIt logs me out from WordPress
Ross asked 3 years ago

I’m not able to create a campaign because whenever I click on create new campaign it logs me out from wordpress dashboard and I cannot log in again.

10 Answers
Support Team Staff answered 3 years ago

If the plugin logs you out, sometime it will be a good idea to un-install it and re-install.
Remember to backup all your data that in your plugin,
and remember to de-activate plugin license prior to un-installing.

 

Ross answered 3 years ago

It doesn’t work! I did reinstall it 3 times already, but still logs me out even if I click on activate or deactivate button.
Does it work with wordpress 4.6.1. ? Or with other languages than EN ?

Support Team Staff answered 3 years ago

Yes,
It Does work with WordPress 4.6.1
and with other languages than English

Ross answered 3 years ago

So where is the problem? I need to fix this soon!
Tell me what shall I do.

Support Team Staff answered 3 years ago

It may conflict with other plugin.
Please try turning off other plugin and check again

Ross answered 3 years ago

I turned all plugins off, but still the same problem.
Any other suggestions?

Support Team Staff answered 3 years ago

Hi, try using another browser.
I can check your website for you, if you’ll let me access your WordPress backend (you can send as private message).

Support Team Staff answered 3 years ago

Hi Ross,
I couldn’t log-in.
Please check username and password

Ross answered 3 years ago

Did you find out what’s wrong?

Support Team Staff answered 3 years ago

Hi Ross,
I think the issue is with your theme.
I can’t debug your site, because I have no access to wp-config.php file.
Please ask your hosting support to debug your site.

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